These terms and conditions affect your legal rights. It is important that you read this agreement carefully before making a purchase. By signing this agreement or by selecting “I agree to the terms and conditions” you acknowledge that you have read, understood and agreed to be bound by the conditions in this agreement. If you are making a purchase on behalf of another person, you agree that you are their agent so that they will be bound by this agreement.

Royal Pickle Club Pty Ltd (ABN 62 673 386 788) (“Royal Pickle Club”) as the supplier of recreational services, sells all tickets and supplies all recreational services and facilities to the customer (“you”), including but not limited to: entertainment, café services, restaurant services, bar services, function rooms and use of the attractions: Pickleball courts and all other recreational activities within the Royal Pickle Club venue. All use of any of the facilities and attractions at Royal Pickle Club is undertaken according to the terms and conditions in this agreement, the safety rules on the Royal Pickle Club website and the instructions given during safety briefings. By purchasing an attraction session and/or participation in an attraction at Royal Pickle Club, you are deemed to have accepted the terms and conditions in this agreement and displayed at Royal Pickle Club.

Fees, Charges and Tickets

All transactions are in Australian Dollars. Fees and charges are shown on the Royal Pickle Club website and at the venue and are subject to change without notice. Booking online in advance is recommended to ensure space is available. You are required to pay the session fee in full prior to being admitted into that attraction session. A surcharge of 1% of the transaction amount is imposed on payments made with credit or debit cards. Tickets / passes issued remain the property of Royal Pickle Club and are void if tampered with. Gift certificates are non-refundable and void after the expiry date (3 years). All Royal Pickle Club tickets are valid only for the date and time shown and may not, without the prior written consent of Royal Pickle Club, be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes either by you as the original purchaser or any subsequent bearer. You acknowledge that despite Royal Pickle Club’s reasonable precautions, Royal Pickle Club products and services may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or oversight. In these circumstances, Royal Pickle Club reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.

Refund Policy

Tickets for activities, combos, groups and Birthday Parties that you have booked are not refundable but can be transferred to another available date and time or onto a credit voucher . To arrange a transfer, you need to email the admin team at info@royalpickleclub.com.au with your booking number and change request. Royal Pickle Club require at least the below minimum period of prior notice, and make the appropriate arrangements with a Royal Pickle Club staff member with the new date and time confirmed by an email or text from Royal Pickle Club. Transfers are not possible if a shorter period of notice is given than the following minimum notice periods:

All activities and bookings require a minimum of 24 hours notice to transfer the date, change the ticket type or exchange for a credit voucher.

Law

This Agreement shall be governed by the laws of the State of Victoria and the Commonwealth of Australia and the parties agree to submit the jurisdiction of that State and the Commonwealth respectively.

Health and Emergency Treatment

You are required to be in good health and free from any adverse medical conditions. You acknowledge and are aware that the physical and mental exertion required to engage in the recreational activity and/or to participate in the activity can activate or aggravate a pre-existing physical condition. You are not permitted to participate in climbing or other physical activities if you are pregnant, impaired by a medical condition or are wearing a cast. You should seek medical advice if you are in doubt about your health. You agree to pay the cost of and authorises Royal Pickle Club to take all steps it considers reasonably necessary to protect your welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

Actions of Others

You acknowledge that that there are inherent risks that may arise from the actions of other participants and/or spectators that are not condoned by Royal Pickle Club, but which may nevertheless still occur, which include pedestrian traffic, irresponsible, unreasonable, excessive, reckless, careless, unkind, wanton and generally objectionable behavior whether intentional or unintentional.

Right to Refuse Entry

Royal Pickle Club has the right to refuse entry or cancel your access to use the facility if you:

reasonably appear to be under the influence or in the possession of alcohol or illicit substances;

fail to comply with safety regulations and/or fail to follow the instructions of Royal Pickle Club staff;

behave in an offensive, reckless, careless or threatening manner to other customers or staff; and are reasonably deemed to be a danger to yourself, other customers or Royal Pickle Club staff.

Consent for Video, Images and Email

You acknowledge and give consent that, upon entering the Royal Pickle Club premises, you and those children for whom you are response may be photographed and/or videoed for security, safety and promotional purposes. By providing your email to Royal Pickle Club you consent to receiving promotional and advertising material from time to time.